Recall Process

Product Safety

At ueberlebenskunst.at, the safety of our customers is our top priority. If a product we distribute does not meet high safety standards, we will promptly initiate a recall to minimize potential risks. Our goal is to inform you transparently and efficiently about such measures and to make the return process as simple as possible.

2. Recall Process

Identification of Affected Products: We ensure that affected products can be clearly identified through details such as product name, model number, and unique identifiers. You can find this information in our recall notice and on our website.

Customer Notification: As soon as a recall is necessary, we identify all affected customers and inform them through the following channels:

  • Email: If you are registered with us, you will receive a direct notification with all relevant information.
  • Website: We publish a recall notice with detailed information on our homepage.

Return Process: To make the return process as straightforward as possible, we offer the following options:

  • Return by Mail: We will provide you with a prepaid return label. Please package the product securely and send it to the specified address.
  • Refund: Once we receive your package, the purchase amount will be promptly refunded to the payment method you used. If you paid in advance, we will contact you to obtain your bank details for the refund.
3. Customer Service Contact

For any questions or concerns, we are always here to help. You can reach our customer service at:

Our team is committed to assisting you as quickly as possible and making the return process as smooth as possible.

Note: In compliance with EU Regulation 2023/988 on general product safety, we are obligated to provide clear and transparent information in the event of a recall to ensure your safety.